Create a flawless customer experience with GoTrack
The best customer experience is now at the top of companies’ agendas
GoLive’s GoTrack application, developed for tracking the logistics processes of purchased products, makes the entire process more transparent, enhances customer satisfaction, and minimizes costs.
All sales and marketing professionals prioritize delivering a flawless customer experience because improving customer experience through quality services not only establishes customer loyalty but also paves the way to acquiring potential customers through increased brand recognition.
For customers, having visibility into the logistics stages of their purchased products and establishing effective communication channels are of critical importance.
Brands respond to this need through customer experience management practices.
GoLive’s order tracking solution, GoTrack, enables customers to receive real-time updates on their orders, while also assisting companies in improving their operational processes and seizing new cost-saving opportunities.
Increased transparency in logistics processes.
Reduced costs
Increased customer satisfaction.
Benefits of GoTrack
Developed by the GoLive R&D center established in 2018 and operating in İstanbul and Çanakkale Technopark offices, the GoTrack | Order Tracking Solution offers benefits to both companies and customers, making tasks easier for all parties.
This SAP Fiori application, developed by GoLive with end-to-end experience in logistics operations, increases companies’ rates of return. GoTrack enables companies to focus on customer value with its customizable feature, enabling companies to enhance their customer experience and strengthen customer relationships.
Is at the service of customers!
Customers can view real-time information about their orders, such as vehicle license plates, transportation types, and estimated time of arrival.
Customers can track the status of their pending, completed, or canceled orders through GoTrack.
By enabling real-time data transfer, customers receive immediate updates on any potential issues, allowing them to take prompt action by contacting the logistics team for resolution according to their preference.
Is also at the service of companies!
Expense Reduction
By taking preventive measures or identifying areas of improvement in logistics services, companies can create new cost-saving opportunities and reduce expenses.
Reliability
By making logistics processes more transparent, a bond of trust can be established between customers and the company.
Sales
By creating a personalized experience, customer loyalty can be enhanced, enabling continuous and increase sales.
Customer Satisfaction
By creating a multi-channel communication network, customers can be informed 24/7 about their orders, thus maximizing satisfaction.